Frequently Asked Questions
Q: Where is your store located?
Our business is located at: 5900 Balcones Drive STE 100, Austin Texas 78731, United States, United States. While we operate primarily online, all orders are processed and shipped from within the United States.
Q: What is Calm Tote’ Return Policy?
You can find our complete return and refund guidelines under the Return & Refund Policy section on our website. We recommend reviewing it before requesting a return.
Q: Will I receive a confirmation email after placing my order?
Yes! As soon as your order is successfully submitted, you will automatically receive an email confirming that we received your order details.
Q: How do I start a return?
To begin a return, simply contact our support team at support@calmtote.store .We will guide you through the process and share the necessary steps.
Q: How can I contact customer support?
You can reach us at:
Business Mail: support@calmtote.store
Business Contact: +1 (214) 204 6800
Business Hours: 9:00 AM to 5:00 PM
Chat Support: 24/7
Q: Do you offer customer support on weekends?
You may email us anytime. Responses are typically sent with in business hours(Monday–Friday).
Q: How long will delivery take?
Most orders are delivered within 10–13 business days from purchase.
Order processing takes 1–2 business days, and transit usually takes 9–11 business days.
Delivery can vary due to carrier operations or busy periods.
Q: How can I track my order?
Once your order ships, you will receive a tracking email.
Please allow 24–48 hours for tracking updates.
Q: How do I request a return?
To start a return, contact us at support@calmtote.store
within 30 days of delivery.
Items must be unused and in original condition with tags.
Q: Do you offer exchanges?
Direct exchanges are not supported.
If you need a different item, return the original (if eligible) and place a new order.
Q: What if my item arrives damaged or incorrect?
Contact us within 7 days with photos of the issue and your order number.
We will assist according to our Return Policy.
Q: Can I cancel my order?
Orders may be canceled before shipment if processing has not started.
Once shipped, cancellations are not possible, but returns may be requested.
Q: What payment methods are accepted?
We accept major credit/debit cards and digital payment options.
All prices are in U.S. Dollars (USD).
Q: How secure is my payment?
All payments are processed through trusted, encrypted payment gateways.
Calm Tote does not store full card numbers.
Q: Do you ship internationally?
Currently, we ship within the United States only.
Q: How do I contact support?
Email us at support@calmtote.store
for questions about orders, returns, or delivery.
Q: What if my package is delayed?
If your order is delayed beyond the estimate, contact support so we can investigate with the carrier.
Q: Are sale or discounted items returnable?
Return eligibility is determined by our Return Policy. Final sale or marked non-returnable items cannot be returned.